Main Image

Our Commitment to Care

In response to recent events regarding COVID-19, Kroger Specialty Pharmacy and Kroger Specialty Infusion would like to reassure our patients, providers, pharma partners, associates and all the customers we serve, that we will remain open and are committed to our mission to deliver a high-touch caring experience for those undergoing complex chronic illnesses.

The foundation of our organization is deeply rooted in Our Purpose to Feed the Human Spirit. This historical event has caused our country to reference COVID-19, as a ‘time of uncertainty.’ However, there is one thing that is certain throughout all of this, and that is a common desire to uplift and to keep our families safe.

At Kroger Specialty Infusion, our purpose is to feed the human spirit. It’s a simple truth that our world is hungry for uplift. It is a universal need as powerful as our need for food and fuel. That’s why, with care as our currency, we Feed the Human Spirit.

Now more than ever, we understand that all our customers are depending on us to live out Our Purpose. This requires us to be flexible and adapt during these times. These are the measures that we are taking to ensure the safety of our associates and patients:

Working Remote to Keep Our Associates Safe

With 11 locations across the United States and Puerto Rico, our pharmacies have migrated over 75% of our associates to work remotely from their homes. Transitioning our associates to their homes ensures their safety so they can be there for their families, and in return, be there for our customers. Our Pharmacists, Pharmacy Technicians and Fulfillment Teams remain at our pharmacies to ensure that all medication is sent out on time and that every shipment is accurate.

A Special Message for Our Patients, Helping Transition Care To Your Home

Kroger Specialty Pharmacy and Kroger Specialty Infusion serves as a liaison between the physician’s office and insurance company to ensure patients get access to the desired treatment and stay connected to financial assistance.

Understanding that a high percentage of our patients have compromised immune systems, we want to ensure that now more than ever, patients understand that there is an opportunity to stay within the safety of their home to receive infusion treatment. Kroger Specialty Infusion is here to coordinate this transition of care from an infusion center or hospital setting and to make this process as seamless as possible. If you have any questions or would like to us to speak with your physician about transferring treatment, please complete the form below so we may contact you.

Follow Recommendations from the CDC

The CDC is working tirelessly to support the healthcare community. While there are numerous news outlets circulating information about COVID-19, we always suggest following the guidelines set by the CDC.

Specific Questions for Kroger Specialty Pharmacy and Kroger Specialty Infusion

We understand this is a trying time and you may have additional questions. To ensure we are connecting you with the right resource, please submit the COVID-19 contact form below. Form inquiries are answered within 48 hours of receipt. If you require immediate attention or are experiencing a medical emergency, please call 911.

We are committed to providing exceptional care, and to supporting you in any way we can. We thank you for your patience and understanding as we navigate this time together.

Best start and end time to contacted (by phone):