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Your Experience is Our Priority


1. Get Your Documents

Click on the links to view, download, and save your essential patient documentation. In your Welcome Book, you will find pharmacy details, hours of operation, a personal medication log, and more! Or, to request a physical copy of the welcome book, please email welcome@krogerhealth.com or call 407.936.2957.

Patient Welcome BookDownload Icon Release of Records (English)Download Icon Release of Records (Spanish)Download Icon

2. Save Your Pharmacy Contact

We are here to serve you! As your Specialty Pharmacy of choice, we may contact you with important information about your medication. It is very important to answer calls from our pharmacy to ensure no delay in your treatment.

All new patients receive a ‘Welcome Folder’ with their first medication delivery. At the front of the folder is a Welcome Card with a QR code to the pharmacy dispensing your medication. We have several pharmacies serving patients across the United States and Puerto Rico. If you haven’t already saved us to your contacts using the QR code in your Welcome Folder, please click the location below to see the contact information for the pharmacy that appears on the label of your medication.

Dothan, ALDownload Icon Richardson, TXDownload Icon Torrance, CADownload Icon

3. View the Patient Journey

Kroger Specialty Infusion’s clinical and care teams have extensive experience with the treatment challenges that can arise when dealing with complex treatments. Our unique Center of Excellence and experience Patient Advocacy team are devoted solely to your therapy and provide expedited, compassionate care addressing patient and caregiver needs.

Patient Journey

Committed to Making a Difference


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Personalized Care

Customized treatments to meet patients needs.

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Patient Education

Hands-on teaching and pharmacist consultation.

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Making the complexity of insurance simple.

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Home Delivery

Flexible specialty medication delivery options.

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National Network

Nurses highly trained in infusion therapy across the U.S.

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Financial Support

Help with out-of-pocket costs for qualified patients.

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Patient Support

24/7 access to the clinical team for patients and caregivers.

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Insurance Acceptance

Most commercial insurance, Medicare and Medicaid Plans are accepted.

Ig Patient Advocacy Support Program


Kroger Specialty Infusion Patient Advocacy Support Program is built on four key pillars to empower our patients. Our Patient Support Advocates ensure patients are aware of all options that are available to them including manufacturer information, insurance, and associations/foundations.

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Help patients navigate insurance coverage and locate assistance programs.

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Offer one-on-one peer counseling from trained Patient Support Advocates who have years of personal experience with immune globulin therapy.

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Provide educational materials and resources they need to feel comfortable starting and staying with therapy.

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Connect patients with similar conditions through unique support group and educational program hosted at the physician’s office.


in Clinical Pharmacy


Infusion Nurses


Advocacy, Training and Education


Support and Expertise


Financial Services


Care Coordination